What are Typical Organizational Experiences with Mediation?
Mediation keeps the solutions with the people who best know the problem and allows the disputants to resolve the problem themselves, rather than having other offices or a judge decide it for them.
Early Use of Mediation Enhanced the Potential for Resolving the Dispute
As time drags on without a resolution, people tend to "dig in their heels" and fight for their position rather than work to achieve mutual agreement. Accordingly, most advise that mediation should be attempted as soon after the dispute arises as practicable. The following comments were typical of expressing the relationship between the timing of mediation attempts and the success of the mediation in resolving the dispute:
ADR Procedures Help Overcome Disputes Arising from Poor Communication
Often, one or both of the parties need a flexible process and skillful neutral to bring out what's bothering him/her. Other times, people just need to take time out of their busy schedules to sit down and talk with one another away from the distractions and stresses of the workplace. As the following comments indicate, poor communication skills are often the root of many disputes:
Not All Cases Result in Successful Settlements
Even the strongest advocates for mediation acknowledge that mediation will not be able to resolve all disputes:
|Previous | Next | Back to Content|
We welcome your feedback on this site. Please e-mail comments and suggestions to MMausser@doc.gov
Page last updated: Friday, January 24, 2003