Appendix B: Performance Goals and Measures that Have Been Discontinued or Changed

Advance the development of global e-commerce and enhanced telecommunications and information services

Performance Goal: Increase competition within the telecommunications sector and universal access to telecommunication services for all Americans (NTIA)
Corresponding Measures	Provide the policy framework for introduction of new technology Policy customer survey
Change	Goal and measures deleted
Justification	After discussions with the Department and OMB, activities under this goal have been combined with those under “Ensure broader availability, and support new sources, of advanced telecommunications and information services (NTIA).” These measures have been discontinued as they don’t reflect NTIA’s policy activities particularly well.

Performance Goal: Efficient and effective allocation of radio spectrum (NTIA)
Change	Goal reworded as “Ensure that the allocation of radio spectrum provides the greatest benefit to all people (NTIA)”
Justification	NTIA determined that the new wording of this performance goal better reflects the outcome orientation of the goal.
Corresponding Measures	Percentage of requests accomplished online Completeness and accuracy of agency assignment request Customer satisfaction survey on training course
Change	Measures have been discontinued
Justification	After discussions with The Department and OMB, these measures have been discontinued as unnecessary to assess the outcome of the program. These measures are maintained internally, however.

Performance Goal: Ensure broader availability, and support new sources, of advanced telecommunications and information services (NTIA)
Change	Goal reworded as “Promote the availability, and support new sources, of advanced telecommunications (NTIA)”
Justification	After discussions with the Department and OMB, activities under this goal have been combined with those under “Increase competition within the telecommunications sector and universal access to telecommunication services for all Americans (NTIA).”
Corresponding Measure	Digital broadcasting conversion
Change	Measure deleted
Justification	The conversion of public television is essentially complete.