Appendix B: Performance Goals and Measures that Have Been Discontinued or Changed

Develop tools and capabilities that improve the productivity, quality, dissemination, and efficiency of research

Performance Goal: Promote innovation, facilitate trade, ensure public safety and security, and help create jobs by strengthening the nation’s measurements and standards infrastructure (NIST)
Change	Goal reworded as “Promote innovation, facilitate trade, and ensure public safety and security by strengthening the nation’s measurements and standards infrastructure (NIST)”
Justification	While the NIST Laboratory programs help create jobs, this is an indirect outcome and NIST prefers to focus on more direct outcomes in its performance goal.

Performance Goal: Enhance public access to worldwide scientific and technical information through improved acquisition and dissemination activities (NTIS)
Corresponding Measure	Customer satisfaction
Change	Measure reworded as “Customer service”
Justification	The meaning of the measure is essentially the same, however, there has been a trend toward customer service measures. Hence, the wording change. The measure is still evaluated the same way as before.