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Welcome to the Sunflower Helpdesk Customer Support Center.  The Department of Commerce, Office of Administrative Services is pleased to offer helpdesk services in support the Sunflower Personal Property Management System provided by Sunflower Systems.

Background: In October 2007, the Department introduced the Sunflower Helpdesk in an effort to provide customer service and technical support solutions to all bureaus on the Department’s Sunflower Personal Property Management System. The Department’s goal is to have one centralized property management system, with one central source of helpdesk support.  

The Sunflower Helpdesk provides the following services to all  bureaus within the Department:

• Oversight of the property management system, including helpdesk assistance and reporting
• Assistance with regulatory reviews and updates to procedures resulting from regulations/audits
• Provide solutions for system use that follow appropriate property management procedures
• Support physical inventory planning and schedules for annual physical inventories
• General technical support for tasks like script based data cleanup and data enhancement
  
• Provide support for all aspects of Sunflower functionality
  
• Process a variety of Sunflower-related form requests

Contact: Users may contact the Sunflower Helpdesk Main Customer Support Line, 202-482-4010 or via email at sunflowerhelpdesk@doc.gov for assistance.  All requests will be logged into the Sunflower HEAT call logging system for tracking purposes, in which the customer will be assigned a ticket number via email. This ticketing system will ensure the customer is notified of the opening and closing of his/her request.