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Sunflower Helpdesk Survey
 
Our customers are very important to us and we value their opinions and concerns. Please allow us to better serve you by completing the following survey. The rating range is Excellent through Unsatisfactory.

 
1.

My phone call was answered promptly and time spent on hold  was minimal?

 Excellent
 

5

4

3

2

1

 Unsatisfactory

 
2. Sunflower Helpdesk Technician listened to my question/problem and resolved my issue? Excellent
 

5

4

3

2

1

 Unsatisfactory

 
3.

Please indicate your level of satisfaction with the HEAT Ticketing System to include receiving a ticket when opening a request and a ticket when closing the request?

 Excellent
 

5

4

3

2

1

 Unsatisfactory
4.

 If you utilized the Sunflower Helpdesk walk-in service, a
Sunflower Helpdesk Technician greeted me and provided immediate assistance?
 Excellent
 

5

4

3

2

1

 Unsatisfactory
5. If you sent an email inquiry to the Sunflower Helpdesk, how satisfied were you with the response time? Excellent
 

5

4

3

2

1

 Unsatisfactory
 
6. How knowledgeable was the Sunflower Helpdesk technician
that responded to your inquiry/concern?		 Excellent
 

5

4

3

2

1

 Unsatisfactory
 
7. The current Sunflower Helpdesk hours of operations are
9 a.m. to 5 p.m. Are these hours adequate and meet my needs?		 Excellent
 

5

4

3

2

1

 Unsatisfactory
 
8. Please rate your overall experience with the Sunflower Helpdesk? Excellent
 

5

4

3

2

1

 Unsatisfactory
 

Comments: (optional)

 

Thank you very much for completing this questionnaire.

 

OPTIONAL INFORMATION
Customer Name:
 Bureau:
 Telephone:
 Date:

Email: