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Library Services Customer Survey

You, our customers are very important to us. We value your opinions and concerns. Please allow us to better serve you by completing the following survey. The rating range is Excellent through Unsatisfactory.


 
LIB: (Please check all services preformed)
 
Library & Information Services Mail Management (including the Courier Center)    
Conference Room Scheduling   Logistics & Moving Services    
Special Events Planning Forms Management
(Please enter your rating in this section)
 
1. Products/services are delivered in a timely fashion?

 

 Excellent
 

5

4

3

2

1

 Unsatisfactory

 
2. Products/services are provided in a courteous
and professional manner?		 Excellent
 

5

4

3

2

1

 Unsatisfactory

 
3. Are you satisfied with the quality of products or
services delivered by the LIB?
 		 Excellent
 

5

4

3

2

1

 Unsatisfactory
4. Were you satisfied with the responsiveness
of the LIB staff?		 Excellent
 

5

4

3

2

1

 Unsatisfactory
5. The LIB  staff helps me to solve problems
and offers possible solutions or alternatives.		 Excellent
 

5

4

3

2

1

 Unsatisfactory

Comments: (optional)

Thank you for taking the time to complete this survey. If you have questions regarding
this survey, feel free to contact the Customer Service Hotline (202) 482-7429.

OPTIONAL INFORMATION
Customer Name:
 Bureau:
 Telephone:
 Date:

Email: